Refund Policy

Effective Date:01-06-2024

At BookMyPuja, we strive to ensure that your spiritual journey and experiences with us are fulfilling and satisfactory. However, we understand that circumstances may arise where a refund or cancellation may be necessary. Please read our Refund Policy carefully to understand your rights and our procedures regarding refunds and cancellations.

1. Refunds for Pujas Not Performed

If a puja that you have booked through BookMyPuja is not performed due to unforeseen circumstances or issues on our end, you are eligible for a full refund. This applies to:

  • Pujas that were scheduled but not conducted.
  • Pujas that were canceled by the temple or priest without rescheduling options.
  • Any technical or administrative issues leading to the non-performance of the puja.

2. Refunds for Failed Transactions

In case of any failed transactions during the booking or payment process, BookMyPuja will ensure that the amount is refunded to your original payment method. This includes:

  • Failed or declined transactions due to technical errors.
  • Duplicate transactions.
  • Unauthorized or incorrect charges.

3. Processing Refunds

Once your refund request is approved, we will initiate the refund process. The timeframe for processing the refund and crediting the amount to your bank account or payment method is typically:

  • 5-7 working days for payments made via credit card, debit card, or UPI.
  • 10-15 working days for payments made via bank transfers or other payment methods, depending on your bank’s processing times.

Please note that the exact duration may vary based on your bank or payment provider.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team via WhatsApp or email at support@bookmypuja.app with the details of your booking and the reason for the refund request.
  2. Provide Necessary Details: Include your booking reference number, transaction ID, and any other relevant information to help us process your request swiftly.
  3. Await Confirmation: Our team will review your request and respond within 2-3 working days. You will be notified via email or WhatsApp about the status of your refund.

5. Cancellation Policy

  • Before Puja Performance: You can cancel your puja booking up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours before the puja will be eligible for a partial refund, depending on the temple’s policy.
  • No Refunds for Completed Pujas: Once a puja has been performed, no refunds will be issued, as the service has already been rendered.

6. Special Cases

  • Force Majeure: In the event of natural disasters, pandemics, or other force majeure events that prevent the puja from being performed, we will offer a full refund or the option to reschedule.
  • Technical Issues: If a puja cannot be performed due to technical issues on our platform, we will offer a full refund or the option to reschedule.

7. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

8. Changes to This Policy

BookMyPuja reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of our refund practices.

We appreciate your understanding and cooperation. Thank you for choosing BookMyPuja for your spiritual needs and services.

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